| 7 september 1996 | T.W. Hardjoro, S. ten Have, W.D. ten Have

The European way to excellence

How 35 European manufacturing, public and service organisations make use of quality management

The European Way to Excellence is based on actual case-studies of 35 European manufacturing, service and public sector organisations, ranging in size from very small to large. The 35 case-studies itself were written by professors and co- professors of renowned universities from all over Europe under the guidance of the authors.

The fact-based analysis, developed in close consultation with the case-study writers, examines what quality management and the quest for excellence means to European organisations. It describes how they have managed both business and organisational challenges and paints a picture of the approaches chosen. The emphasis is on providing insights, rather than developing “recipes” or “how-to” models. Is is thus descriptive, not prescriptive.

Uitgave datum: 09/01/1996